This OrientalGetaway.com Privacy Statement discloses the information privacy practices for Oriental Getaway's Canada Web site, www.OrientalGetaway.com. The OrientalGetaway.com Web site is intended for use by residents of Canada that are over 18 years of age.
INFORMATION COLLECTED ABOUT YOU
OrientalGetaway.com collects personally identifiable information ("PII") about you that you specifically and voluntarily provide. PII includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address. Although you are required to register as a member of OrientalGetaway.com in order to use selected travel planning tools, and some PII is needed in order to process and fulfill travel requests, many areas of OrientalGetaway.com can be accessed without providing any PII.
On all OrientalGetaway.com pages that collect PII, we specifically describe what information is required in order to provide you with the product or service you have requested.
OrientalGetaway.com collects PII when you:
Become an OrientalGetaway.com member
Complete a traveller profile
Purchase travel
Use the Travel Arranger service
Participate in a survey, contest, or sweepstakes
Contact OrientalGetaway.com
Member information
OrientalGetaway.com collects your Member ID, password, and e-mail address when you register to become a member of our Web site.
Traveller Profile information
OrientalGetaway.com collects the full name and contact number for a traveller when a travel reservation is made. We may also collect information about each traveller's preferences, including meal requests, seat selection, frequent flyer/hotel/car rental programs and membership numbers, and ticketing options.
When someone other than yourself is accompanying you on travel purchased through OrientalGetaway.com, we may collect PII and travel preferences about that individual. You should obtain the consent of other individuals prior to providing OrientalGetaway.com with their full names, contact numbers, e-mail addresses, and travel preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf.
Travel purchase information
OrientalGetaway.com collects the billing address of the credit card that is used to purchase travel. We will also collect credit card information, including card number, card type, cardholder name, and expiration date, in order to bill you for travel purchased through OrientalGetaway.com.
Travel Arranger information
OrientalGetaway.com offers you the ability to authorize others to make and purchase travel arrangements on your behalf and allows you to become an authorized Travel Arranger for other OrientalGetaway.com members. If you elect to participate in this service, OrientalGetaway.com will collect the e-mail address of the person you are authorizing to make travel arrangements on your behalf or for whom you are requesting authorization to make travel arrangements.
Contests and sweepstakes information
Occasionally, OrientalGetaway.com may offer our members and site visitors an opportunity to participate in a contest or sweepstakes. Information collected by OrientalGetaway.com when you participate in a contest or sweepstakes may include your full name, e-mail address, and street address.
Surveys
OrientalGetaway.com may offer our members and site visitors an opportunity to participate in surveys regarding their experience with our site. For our members, we may also send these surveys via e-mail. You are under no obligation to respond to any survey, and you may unsubscribe from receiving these e-mail surveys by following the unsubscribe instructions in any e-mail survey you receive. Information collected by OrientalGetaway.com when you participate in a survey may include your full name, e-mail address, and street address.
Contacting OrientalGetaway.com
OrientalGetaway.com collects PII such as your full name, Member ID, e-mail address, and/or contact number whenever you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to OrientalGetaway.com, or accessing your account.
Our partners
OrientalGetaway.com has partnered with reputable third parties to offer our members and site visitors a variety of products and services. All travel services throughout OrientalGetaway.com that are provided by a third-party partner are described as such. Although we only work with reputable third parties, our business partners may have different privacy policies and practices than OrientalGetaway.com. We encourage you to review our business partners' privacy policies to further understand their procedures for collecting, using, and disclosing your information.
Other informations we collect
Some information is collected automatically every time you visit OrientalGetaway.com (e.g., cookies and computer information). In addition, information may be collected from other independent, third-party sources.
COOKIES AND OTHER WEB TECHNOLOGIES
When you visit OrientalGetaway.com we collect information about your computer and assign you a "cookie" (a small, unique identifier text file). You do not provide this information — it is collected automatically as a means of supporting your visit to our site. This cookie does not contain any PII. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. Be advised that, by refusing to accept a cookie, you will not be able to access many travel services and planning tools offered by OrientalGetaway.com.
Computer information
OrientalGetaway.com collects certain technical information from your computer each time you request a page during a visit to OrientalGetaway.com. This information is collected from your computer's Web browser to enhance your experience on our site and may include your IP address, operating system, Web browser software (e.g., Netscape Navigator or Internet Explorer), screen resolution, and referrer Web site.
Information from other sources
To improve services and enhance personalization, we may periodically obtain information about you from other independent third-party sources and add it to our account information. Additionally, authorized Oriental Getaway personnel may update your profile to accurately reflect any new profile information included in communications received from you.
USE OF YOUR INFORMATION
Information collected on OrientalGetaway.com may be used to:
Register you as an OrientalGetaway.com member
Plan and purchase travel
Notify you of travel changes through the Travel Alerts service
Send marketing communications or surveys to you
Respond to your questions or suggestions
Improve the quality of your visit to our site
Member registration information
When you register to become a member of OrientalGetaway.com, we use your information to create your member account. You will then receive a "Welcome to OrientalGetaway.com" e-mail that contains your Member ID and describes the benefits of using OrientalGetaway.com for planning and purchasing your travel needs.
Travel planning and purchase
Information collected when you complete your traveller profile is used to confirm and process your travel reservation. In addition, information collected from you when you purchase travel is used to bill your credit card and deliver your travel itinerary, either electronically or through the mail.
Travel Alerts notification
In the event your travel plans are disrupted because of mechanical, weather, or carrier business conditions, OrientalGetaway.com may send you an e-mail notification to inform you of these conditions and help you make alternative travel arrangements.
Marketing notifications
As a registered OrientalGetaway.com member, you may receive e-mails from us about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities on OrientalGetaway.com and its marketing partners. If you choose to receive our Fare Tracker service, your e-mail address will also be used to notify you of current fares to cities you have selected. We may also use your e-mail address or telephone number to contact you about changes to your purchased travel itinerary. To assess the effectiveness of these e-mails, we may attach a Web beacon that provides confirmation when you open an e-mail from OrientalGetaway.com. This only occurs if your computer supports such technology.
You may also receive postal mail notifications from us about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities on OrientalGetaway.com and its marketing partners. E-mail or postal marketing notifications containing offers for our marketing partners will be sent by OrientalGetaway.com on our partners' behalf.
Responses to your questions or suggestions
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to OrientalGetaway.com, or accessing your account.
Improving the quality of your visit to our site
We collect certain information (e.g., travel information) based on your navigation of our site in order to better understand and serve our customers. This data allows us to streamline your ability to navigate the site and develop featured programs and content that will be of interest to our members and site visitors. No PII is collected unless you explicitly provide it.
This information can also be used to display targeted advertisements. Advertisement information is taken from data you explicitly provide on the OrientalGetaway.com Web site, such as a flight origin or destination. No PII is used to deliver targeted advertisements.
SHARING YOUR INFORMATION
OrientalGetaway.com does not sell or rent your PII to anyone.
Service providers
To provide and process the services you request, OrientalGetaway.com shares your PII with our authorized service providers that perform certain services or functions on our behalf. We only share information about travel either reserved or purchased on OrientalGetaway.com. Our service providers need information about your traveller profile, as well as your credit card information, to process and confirm your travel reservation. These service providers will disclose information about your traveller profile to hotel, airline, rental car and/or other travel suppliers whose products you have purchased. Like any other travel agent, this information must be shared with our travel suppliers to confirm your reservation and travel preferences. Although OrientalGetaway.com offers travel products from hotel, airline, rental car and other travel suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you review the information privacy practices of any travel suppliers whose products you purchase on OrientalGetaway.com. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.
OrientalGetaway.com will occasionally share aggregated information with our service providers. This information does not contain any PII and is used to develop featured programs and content that will be of interest to our members and site visitors.
In the event that you make a new, or update an existing, travel reservation by calling our toll-free number, your information may be accessed by a third-party service provider, as necessary, to respond to your request for customer service.
OrientalGetaway.com may contract a reputable third party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to OrientalGetaway.com.
Trusted business partners
In addition, we have partnered with various third-party Web sites to offer OrientalGetaway.com travel services. These trusted third-party companies have added travel sections to their Web sites in order to offer OrientalGetaway.com provided travel services. We will not share any of your PII with these trusted third-party companies, even if you register on OrientalGetaway.com through their Web sites.
Our obligations
OrientalGetaway.com may be required by law to disclose information you have provided in obtaining our travel products or services. OrientalGetaway.com may also disclose information against someone who poses a threat to OrientalGetaway.com's interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for OrientalGetaway.com to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.
Other Web sites
There are several places throughout OrientalGetaway.com that may link you to other Web sites that do not operate under OrientalGetaway.com's information privacy practices. When you click through to these Web sites, OrientalGetaway.com's information privacy practices no longer apply. We recommend that you examine the privacy statements for all third-party Web sites to understand their procedures for collecting, using, and disclosing your information.
CONTROL OVER AND ACCESS TO YOUR INFORMATION
OrientalGetaway.com believes that members and site visitors should have control over the collection and use of their PII. You have access to your information in the following areas of OrientalGetaway.com:
Members will receive communications from OrientalGetaway.com when they:
Sign up to become an OrientalGetaway.com member
Request update or to close an account
Purchase travel
Elect to receive Fare Tracker, Travel Arranger, Trip Guides, or other special promotional marketing communications
Win a contest or sweepstakes
Contact OrientalGetaway.com with questions/suggestions
Are asked to complete a survey about their experience on our site
Sign-up to become an OrientalGetaway.com member
When you sign up as a new OrientalGetaway.com member, you will receive a "Welcome to OrientalGetaway.com" e-mail. This e-mail contains your Member ID and describes the benefits of using OrientalGetaway.com for planning and purchasing your travel needs.
Request to close an account or update an account
When you complete an Account Closure request or modify your account information (e.g., update your e-mail address), we will send you a confirmation e-mail.
Purchase travel
Each time you purchase travel through OrientalGetaway.com, or change or cancel a confirmed travel reservation, you will receive confirmation of your travel itinerary via e-mail. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, OrientalGetaway.com may contact you to inform you of these disruptions and help you make alternative travel arrangements.
Elect to receive Fare Tracker, Travel Arranger, Trip Guides, or other special promotional marketing communications
As a registered OrientalGetaway.com member, you will occasionally receive e-mails notifying you of special promotions or other travel news, if you sign up for this service. Special promotional e-mails are intended to inform you of new or unique travel opportunities or special deals that are available on OrientalGetaway.com. If you have purchased travel services, you may also receive a Trip Guide e-mail that provides information about your destination, such as weather conditions, current events, or items of interest. If you signed up for our Fare Tracker service, we will use your e-mail address to notify you of current fares to cities you have selected.
Contests and sweepstakes
You have the option of sending an e-mail to Oriental Getaway requesting a change to the information you provided to us or to receive a copy of the information we have stored during the length of the contest or sweepstakes. We will make every reasonable effort to honour your wishes. Proof of identity is required.
Request customer support or submit questions/suggestions
When you request assistance with viewing your itinerary, logging on to the OrientalGetaway.com Web site, or accessing your account, we will respond to you via e-mail or telephone.
Surveys
To help us improve OrientalGetaway.com and serve you better, from time to time we may e-mail surveys to you to learn more about your experience with our site. You are under no obligation to respond to these surveys, and you may unsubscribe from receiving them by following the unsubscribe instructions in any e-mail survey you receive.
PROTECTING YOUR INFORMATION
We want our members and site visitors to feel confident about using OrientalGetaway.com to plan and purchase their travel, so we are committed to protecting the information we collect. OrientalGetaway.com has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Currently, OrientalGetaway.com only stores the information you provide when registering to become an OrientalGetaway.com member, create a travel profile, purchase travel, or use selected travel tools such as Fare Tracker.
Our systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you send personal information to OrientalGetaway.com over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
OrientalGetaway.com has also obtained a digital certificate from RSA Data Security, Inc., a top maker of hardware and software used to protect and manage computer network access. To view this site certificate on each secured page, click on the image of the closed lock or the solid key on the bottom bar of your browser window. A small frame displaying site security information will pop up.
For Internet Explorer users: Click on the word "Subject" to verify that you are on the Web site www.OrientalGetaway.com. Click on "Issuer" to verify the site certification authority.
For Netscape Communicator users: Click on "View Certificate" to verify that you are on the Web site www.OrientalGetaway.com and to verify the site certification authority.
Changes to the OrientalGetaway.com Privacy Statement
This Privacy Statement was produced and posted on OrientalGetaway.com on December 12, 2002. OrientalGetaway.com reserves the right to modify or amend this Privacy Statement at any time and for any reason. If there are material changes to this statement or in how OrientalGetaway.com will use your PII, OrientalGetaway.com will prominently post such changes prior to implementing the change.
Regardless of later updates, we will abide by the information privacy practices described in this Privacy Statement at the time you provided us with your information.
If you have questions about our Privacy Statement, please e-mail us.
Contacting OrientalGetaway.com
We want to make sure you have control over your online travel experience as an OrientalGetaway.com customer, from planning and purchasing your travel to protecting your personal information.
OrientalGetaway.com customer service travel agents are ready to help with your OrientalGetaway.com travel concerns 24 hours a day, seven days a week. When you need help, use our support and feedback form. All e-mail receives a response within 24 hours. You may also call 1 (888) Oriental Getaway [1 (888) 397-3342] or 1 (613) 780-1386 around the clock to speak to a representative personally. Agents will address any questions or concerns you may have about your OrientalGetaway.com travel planning or purchases. We will do our best to respond to your request for assistance or other questions about OrientalGetaway.com within 24 hours.
In addition, you may directly contact the travel supplier at the phone number or address provided on your travel itinerary.
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